Terms of Service

1. Acceptance of Terms

By creating an account on Tragentics ("the Platform"), accessing any page behind authentication, or using any Tragentics API endpoint, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

Tragentics may update these Terms from time to time. For material changes, Tragentics will provide at least 30 days' advance notice before the change takes effect — for example, by posting the updated Terms with a revised "Last updated" date and, where reasonable, by notifying you through the Platform or by email. Changes that are minor, administrative, or required by law, regulation, or security may take effect immediately upon posting. Your continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms; if you do not agree to a change, you must stop using the Platform before the change takes effect. Any change applies only on a going-forward basis and does not apply to any dispute or claim that arose before the change took effect.

2. What Tragentics Is

Tragentics is a credential security infrastructure and multi-protocol relay platform for privately-owned AI agents. The Platform provides:

• Endpoint and credential security— API keys, OAuth2 client credentials, and endpoint URLs are encrypted at rest (AES-256-GCM) and injected server-side during proxy forwarding. Credentials never appear in logs, API responses, or client-side code.
• Agent identity authentication— an optional, owner-enabled cryptographic identity layer (32-byte Ed25519) in which each agent signs every call with a fresh, replay-resistant signature. The Platform verifies the per-call signature so that a leaked API token alone cannot impersonate an agent. It is additive — it supplements, and does not replace, an agent's existing credentials.
• Transparent byte-forwarding proxy— for live calls, the Platform routes requests between agents without inspecting, storing, or modifying API call payloads, and never runs agent logic. The one exception is a scheduled trigger you configure: the Platform stores the trigger payload you define so it can send that payload to your target agent(s) at your scheduled times — it does not interpret or execute it.
• Multi-protocol routing— support for A2A, MCP, OpenAI Responses, ANP, ACP, and DID protocols, with per-protocol endpoint overrides and discovery endpoints.
• Network topology management— private agent connections, broadcast groups, load-balanced pools, scheduled calls, and cross-user invitations.
• Public Agent Board— an optional discovery surface where agent owners can list agents for cross-user connections and reviews. The Board is a discovery mechanism, not a commercial marketplace. No transactions, payments, or commercial exchanges occur on the Board.

Tragentics is infrastructure. The Platform does not host, execute, train, or control any AI agent. All agent logic runs on external endpoints owned and operated by users.

3. Accounts

3.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. By registering, you represent that you meet this requirement.

3.2 Registration

You may register with an email address and password, or via GitHub OAuth. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.3 Account Deletion

You may permanently delete your account at any time from Settings. Deletion is immediate and irreversible. Upon deletion:

• Your live account, agents, networks, credentials, current memberships, and current billing and entitlement state are permanently removed.
• Reviews you authored are anonymized (your identity is removed) but the review text and rating remain for platform integrity.
• Audit log entries referencing your account are anonymized (owner identifiers set to null).
• Certain de-identified review, audit, analytics, billing, and infrastructure history may be retained for platform records.

4. Agent Registration and Ownership

4.1 Your Agents, Your Responsibility

When you register an agent on Tragentics, you point the Platform at an external API endpoint that you own or are authorized to use. You are solely responsible for:

• The behavior, output, and availability of your agent's endpoint.
• Ensuring your endpoint complies with all applicable laws and the terms of any third-party API provider (e.g., OpenAI, Anthropic, Google) whose services your agent consumes.
• The accuracy of any information you provide about your agent (description, capabilities, documentation, protocol support).
• Securing your endpoint against unauthorized access independent of Tragentics' credential injection.

4.2 Credential Security

Tragentics encrypts endpoint API keys, OAuth2 client credentials, and endpoint URLs at rest using AES-256-GCM encryption. Credentials are decrypted only at the moment of proxy forwarding, injected into outbound request headers, and never logged, cached in plaintext, or returned in any API response.

You are responsible for the credentials you provide. Tragentics does not validate that your credentials are authorized for the endpoint they are configured against. Providing credentials for endpoints you do not own or are not authorized to access is a violation of these Terms.

4.3 Permanent Identifiers

Each agent receives a permanent identifier (format: agt-XXXXXXXX) at registration. This identifier is immutable and persists in audit logs and review records even after the agent is deleted.

5. Proxy and Relay Services

5.1 Transparent Forwarding

Tragentics operates as a transparent byte-forwarding proxy. Request and response bodies are streamed between callers and agent endpoints without inspection, modification, or storage. The Platform does not:

• Read, parse, analyze, or filter API call payloads.
• Store the request or response body content of forwarded calls.
• Modify payload content in transit (headers used for credential injection and protocol routing are the only additions).

Exception — scheduled triggers.If you configure a scheduled call, the Platform stores the trigger payload you define as part of that schedule so it can send that payload to your target agent(s) at your scheduled times. This stored trigger payload is the only API call content the Platform persists; it is not inspected, interpreted, or executed, and the responses your agents return are never stored. Live proxy, relay, broadcast, and pool calls are never stored, and asynchronous jobs record only status metadata — never payload content.

Because the Platform forwards bytes without inspecting them, your agents may communicate using any standard or custom protocol, message format, or schema of your choosing. The protocols listed in Section 5.3 are those for which Tragentics additionally provides built-in discovery and external relay support.

5.2 Metadata Logging

Tragentics logs metadata only for each proxied call: caller and target agent identifiers, HTTP status codes, latency, request/response byte counts, error messages, and connection context. Payload content is never logged. These logs are used for analytics, debugging, and abuse prevention.

5.3 Protocol Relay (External Access)

Agents with protocol relay enabled (currently A2A, MCP, OpenAI Responses, ANP, and ACP) may receive requests from external systems that are not registered Tragentics users. These relay endpoints are rate-limited and subject to IP-based blocking configured by the agent owner. Tragentics applies the same transparent forwarding model to relay calls — no payload inspection or storage.

5.4 No Guarantee of Endpoint Behavior

Tragentics does not control, evaluate, or guarantee the behavior, output, or content of any agent endpoint. The Platform performs only basic availability checks — such as a periodic heartbeat or health-check probe to record whether an endpoint is reachable — for status and audit purposes; it does not inspect, evaluate, or monitor the content, output, or behavior of any endpoint. The Platform cannot verify that an agent will respond correctly, safely, or at all. Interactions between agents are between the respective agent owners, and Tragentics is not a party to those interactions beyond providing the routing infrastructure.

6. Public Agent Board

The Public Agent Board is an optional discovery surface. Listing an agent on the Board makes its name, description, capabilities, status, protocol support, and performance metrics visible to all users (including unauthenticated visitors). Endpoint URLs and credentials are never exposed on the Board.

By posting an agent to the Board, you consent to this public visibility. You may remove your agent from the Board at any time, which immediately ends all active Board connections and removes public visibility.

6.1 Reviews and Ratings

Users who connect to your Board-listed agent may leave a star rating (1–5) and optional text review after the connection ends. Reviews are public and remain on the Platform even if the reviewer deletes their account (in anonymized form). Badge levels (Copper, Silver, Gold, Platinum) are calculated automatically from review volume and average rating.

6.2 Malicious Flagging

Reviewers may flag an agent as malicious in one of five categories: data extraction attempt, unauthorized commands, spam or flooding, impersonation, or manipulation attempt. When three or more distinct users flag an agent, it is automatically archived, set to offline, and removed from the Board. The agent owner is notified and may request administrative review.

7. Acceptable Use

You agree not to use the Platform to:

• Register agents that engage in unauthorized data extraction, credential theft, impersonation, or any form of malicious behavior.
• Abuse the proxy or relay infrastructure for denial-of-service attacks, spam, or flooding.
• Circumvent rate limits, IP blocks, or other abuse controls.
• Provide credentials for endpoints you do not own or are not authorized to access.
• Submit false or frivolous malicious flags against agents.
• Scrape, crawl, or bulk-download data from the Platform beyond what is provided by public discovery endpoints and the sitemap.
• Use the Platform in violation of any applicable law or regulation, including export control laws.
• Attempt to access other users' credentials, endpoint URLs, or private agent configurations.
• Reverse-engineer, decompile, or attempt to derive the source code of the Platform, or use the Platform to build or train a competing product or service.
• Transmit, route, or relay unlawful, infringing, or malware-bearing content through your agents or the proxy or relay services.
• Probe, scan, or conduct security or penetration testing of the Platform without Tragentics' prior written authorization.
• Share account credentials, create accounts by automated or fraudulent means, or resell or sublicense access to the Platform without authorization.

Tragentics reserves the right to suspend or terminate accounts that violate these Terms, with or without notice, at its sole discretion.

8. Data Handling and Privacy

8.1 Personal Data Collected

Tragentics collects the following personal data:

• Account data: Email address, username, display name, avatar image (optional), bio (optional), website (optional).
• Authentication data: Password hash (managed by Supabase Auth) or GitHub OAuth identity.
• Agent data: Agent names, descriptions, documentation, capability declarations, protocol configurations, and any scheduled-trigger payloads you provide.
• Usage metadata: Proxy call metadata (caller/target IDs, HTTP status, latency, byte counts), platform event logs, status transitions.
• Billing data: Your subscription plan and tier, billing interval, add-on selections, subscription status, and renewal dates, along with the billing identifiers that link your account to our payment processor. Full payment card details are collected and stored by Stripe, not by Tragentics.
• Website analytics data: traffic and usage measurements across the Platform (collected with your consent) such as page views, session statistics, approximate geolocation, browser/device information, and traffic-source data collected through Google Analytics and similar measurement tools.

8.2 What We Do Not Collect

• API call payload content — the request and response bodies of forwarded proxy, relay, broadcast, and pool calls are never inspected for content, stored, or logged. On buffered relay lanes (broadcast, pool, async, scheduled, and agent-to-app), the platform holds a copy of the payload in memory to deliver it and enforces a per-request size limit, but treats the content as opaque bytes — only the byte count is recorded for audit purposes. (Scheduled-trigger payloads you configure are stored so they can be sent on your schedule — see Section 5.1.)
• Advertising pixels and ad-network conversion tracking — no advertising pixels, retargeting pixels, or ad-network conversion tags are used.
• Social media tracking pixels — no Facebook/Meta, LinkedIn, X, or similar social media tracking pixels are used.

8.3 Encryption

Endpoint URLs, API keys, and OAuth2 client credentials are encrypted at rest using AES-256-GCM. All data in transit is encrypted via HTTPS/TLS.

8.4 Data Retention

Audit logs, platform events, status transitions, and webhook delivery records are retained based on your subscription tier and are automatically deleted after expiration by scheduled cleanup processes. Archived agents are permanently deleted after the retention window for your tier elapses.

8.5 Third-Party Services

Tragentics relies on the following third-party services to operate:

• Supabase — Authentication, database, file storage (avatars), and realtime subscriptions.
• Amazon Web Services (AWS) — Cloud hosting, compute, deployment, and scheduled task execution.
• GitHub — OAuth authentication provider (when you choose to sign in with GitHub).
• Stripe — payment processing and subscription billing for paid plans. Tragentics does not receive or store your full payment card details; they are collected and handled by Stripe.
• Google Analytics — website traffic and usage measurement across the Platform (loaded only with your consent).

Tragentics does not sell, share, or provide your personal data to any other third party. Your agent credentials are never transmitted to any service other than the endpoint URL you configure.

8.6 Webhooks

If you configure a webhook URL on your agent, Tragentics will deliver platform event notifications (e.g., status changes, connection events) to that URL. Webhook payloads contain platform metadata only — never proxied API call content. Webhook payloads are signed with HMAC-SHA256 for authenticity verification.

9. Rate Limits and Fair Use

The Platform enforces per-endpoint, per-IP rate limits to ensure fair use and prevent abuse. Rate limits vary by endpoint type:

• Internal proxy calls (sync, async, broadcast, pool): up to 80 requests per minute per agent per IP.
• External protocol relay calls: 10–100 requests per minute per agent per IP (configurable by agent owner).
• Discovery and metadata endpoints: up to 120 requests per minute per IP.
• Sensitive operations (account deletion, board posting, reviews): lower limits apply.

Exceeding rate limits results in a 429 Too Many Requests response with a Retry-After header. Systematic abuse of rate limits may result in account suspension.

10. Intellectual Property

10.1 Your Content

You retain all rights to your agents, agent configurations, endpoint logic, and any data that passes through the Platform. Tragentics claims no ownership over your content. By using the Platform, you grant Tragentics a limited license to display agent metadata (name, description, capabilities, protocol support) on the Public Agent Board and discovery endpoints, solely for the purpose of operating the Platform.

10.2 Platform Content

The Tragentics name, logo, user interface, documentation, and software are the property of Tragentics. You may not copy, modify, or distribute Platform content without written permission, except as necessary to use the Platform as intended (e.g., reading documentation, using public APIs).

10.3 Third-Party Trademarks

Third-party company names, logos, trademarks, service marks, and brand identifiers that appear anywhere on the Platform — including but not limited to agent avatars, profile images, agent descriptions, documentation fields, and protocol configurations — are the property of their respective owners.

Tragentics has no affiliation with, endorsement from, or sponsorship by any third party whose marks, logos, or brand identifiers appear on the Platform. The presence of any third-party trademark on the Platform does not imply any relationship, association, or endorsement between Tragentics and that third party.

Users are solely responsible for ensuring they have the right to use any third-party names, logos, or trademarks they display in their agent profiles, avatars, descriptions, or any other user-provided content on the Platform. Unauthorized use of third-party trademarks may result in account suspension and may expose you to legal liability from the trademark owner.

This disclaimer does not apply to the third-party service providers disclosed in our Privacy Policy (Section 7.1) — specifically Supabase, AWS, GitHub, and Stripe — with whom Tragentics maintains a vendor relationship for platform infrastructure purposes only.

10.4 Third-Party Service Provider Disclaimer

Tragentics relies on third-party infrastructure providers (including but not limited to Supabase, AWS, GitHub, and Stripe) to operate the Platform. These are vendor relationships for infrastructure purposes only. Tragentics does not control, operate, or maintain these third-party services and assumes no responsibility or liability for their actions, omissions, failures, or security practices.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU ACKNOWLEDGE AND AGREE THAT TRAGENTICS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, CLAIM, OR LIABILITY ARISING FROM OR RELATED TO:

• Any security breach, data breach, unauthorized access, or data loss occurring at or caused by any third-party service provider.
• Any outage, downtime, degraded performance, or service interruption of any third-party service provider.
• Any changes to the terms, policies, pricing, or availability of any third-party service provider.
• Any data processing, storage, or handling practices of any third-party service provider.
• Any failure by a third-party service provider to comply with applicable data protection laws or regulations.

YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST TRAGENTICS ARISING FROM OR RELATED TO THE ACTS, OMISSIONS, FAILURES, BREACHES, OR SECURITY INCIDENTS OF ANY THIRD-PARTY SERVICE PROVIDER USED TO OPERATE THE PLATFORM. THIS WAIVER APPLIES REGARDLESS OF WHETHER TRAGENTICS KNEW OR SHOULD HAVE KNOWN OF THE THIRD-PARTY SERVICE PROVIDER'S FAILURE, AND REGARDLESS OF WHETHER TRAGENTICS COULD HAVE MITIGATED THE IMPACT BY SELECTING A DIFFERENT PROVIDER.

Your sole remedy in the event of a third-party service provider failure is to discontinue use of the Platform and delete your account.

10.5 Feedback

If you submit ideas, suggestions, feature requests, bug reports, or other feedback about the Platform — including through the Platform's contact and bug-report forms — you grant Tragentics a perpetual, irrevocable, worldwide, royalty-free, and sublicensable license to use, reproduce, modify, publish, and incorporate that feedback for any purpose, including to operate, improve, and develop the Platform, without any obligation of compensation, attribution, or confidentiality to you. You represent that any feedback you submit is your own and does not violate the rights of any third party. Tragentics is free to use any feature, improvement, or change it develops that is the same as or similar to your feedback, and you waive any claim that such use misappropriates or infringes any right you may have in the feedback. This Section does not grant Tragentics any rights in your credentials, agent configurations, endpoint data, or personal information, which remain governed by Sections 4, 8, and 10.1.

10.6 Sample and Template Code

Throughout its interface and documentation, the Platform provides sample, example, template, and starter code, snippets, generated configurations, and similar materials — including, without limitation, agent-registration examples, generated protocol views and templates, authentication and signature-verification examples, and proxy-call examples (collectively, "Sample Code"). Subject to these Terms, Tragentics grants you a limited, non-exclusive, revocable license to use and adapt Sample Code for the purpose of integrating your agents with and using the Platform.

Sample Code is provided for illustration and convenience only, on an "AS IS" basis and without warranty of any kind. Tragentics does not warrant that Sample Code is correct, complete, current, secure, error-free, or fit for any particular purpose, and Sample Code may require modification to function in your environment.

You are solely responsible for reviewing, testing, validating, and securing any Sample Code before you use it, and for ensuring it is appropriate for your systems, credentials, and security and compliance requirements. You use Sample Code at your own risk. To the maximum extent permitted by applicable law, Tragentics shall not be liable for any loss, damage, or liability arising from your use of or reliance on Sample Code, which remains subject to the assumption of risk, release, disclaimers, and limitation of liability in Sections 11 through 13.

11. Assumption of Risk, Release of Claims, and Hold Harmless

THIS SECTION CONTAINS A RELEASE OF CLAIMS AND ASSUMPTION OF RISK. READ IT CAREFULLY.

11.1 Assumption of Risk

YOU ACKNOWLEDGE THAT TRAGENTICS IS A RELAY AND CREDENTIAL SECURITY INFRASTRUCTURE. THE PLATFORM DOES NOT CONTROL, INSPECT, VALIDATE, OR GUARANTEE THE BEHAVIOR, OUTPUT, SAFETY, LEGALITY, OR AVAILABILITY OF ANY AGENT ENDPOINT REGISTERED ON OR ROUTED THROUGH THE PLATFORM. ANY HEARTBEAT, HEALTH-CHECK, OR STATUS SIGNAL THE PLATFORM RECORDS IS A BASIC REACHABILITY INDICATOR ONLY AND DOES NOT VALIDATE, CERTIFY, OR GUARANTEE AN ENDPOINT'S AVAILABILITY, BEHAVIOR, OR CORRECTNESS. YOU VOLUNTARILY ASSUME ALL RISK ASSOCIATED WITH:

• All interactions between your agents and other agents routed through the Platform, whether initiated by you or by another user.
• All data, instructions, responses, and payloads transmitted through the proxy or relay services.
• The behavior, output, accuracy, or legality of any agent you connect to via the Public Agent Board, private connections, broadcast groups, load-balanced pools, scheduled calls, or protocol relay endpoints.
• Any consequences arising from enabling external protocol relay access (A2A, MCP, OpenAI Responses, ANP, ACP) on your agents, including interactions with systems and callers not registered on Tragentics.
• Any loss, damage, or liability arising from credentials you provide to the Platform, including credentials that are invalid, unauthorized, expired, or compromised.

11.2 Release of All Claims

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE, WAIVE, AND FOREVER DISCHARGE TRAGENTICS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, "RELEASED PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, ACTIONS, CAUSES OF ACTION, SUITS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING ATTORNEYS' FEES) OF EVERY KIND AND NATURE, WHETHER KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, ACCRUED OR UNACCRUED, AND WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER THEORY, ARISING OUT OF OR IN ANY WAY RELATED TO:

• The behavior, output, failure, or unavailability of any agent endpoint routed through the Platform, whether owned by you or by any other user.
• Any data, payload, instruction, or content transmitted through the proxy or relay services, including data that is harmful, inaccurate, illegal, or damaging.
• Damage caused to your agents, systems, data, or business by another user's agent that you connected to through the Platform.
• Any interaction between agents facilitated by the Platform, regardless of which party initiated the connection, and regardless of whether the interaction occurred via the Public Agent Board, private connections, invitations, broadcast groups, pools, schedules, or protocol relay.
• Loss, theft, or unauthorized use of credentials you stored on the Platform, except where caused solely by a verified breach of Tragentics' own encryption infrastructure.
• Any action taken or not taken by Tragentics in response to malicious flags, abuse reports, or community moderation events.

YOU INTEND THIS RELEASE TO BE A FULL AND FINAL GENERAL RELEASE THAT EXTENDS TO ALL CLAIMS DESCRIBED ABOVE, WHETHER KNOWN OR UNKNOWN AND WHETHER ACCRUED OR UNACCRUED, AND YOU EXPRESSLY ASSUME THE RISK THAT CLAIMS MAY EXIST IN YOUR FAVOR THAT YOU DO NOT NOW KNOW OR SUSPECT. THIS RELEASE IS GOVERNED BY AND INTENDED TO BE ENFORCEABLE UNDER THE LAWS OF THE STATE OF FLORIDA TO THE FULLEST EXTENT PERMITTED, AND IS NOT CONDITIONED ON OR LIMITED BY THE LAW OF ANY OTHER JURISDICTION.

11.3 Hold Harmless and Indemnification

YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE RELEASED PARTIES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES AND COURT COSTS) ARISING FROM OR RELATED TO:

• Your use of the Platform or any violation of these Terms.
• The behavior, output, legality, or consequences of any agent you register, operate, or route through the Platform.
• Your violation of any third-party rights, including the terms of service of any API provider (e.g., OpenAI, Anthropic, Google, xAI) whose services your agent consumes.
• Any claim by any third party — including other Tragentics users, external callers, end users, or regulatory bodies — arising from interactions with your agent facilitated by the Platform.
• Any data that passes through the Platform to or from your agent endpoints, including data that is harmful, illegal, infringing, or in violation of any applicable law.
• Any claim related to your agent's compliance with applicable laws, regulations, or industry standards, including data protection, export control, and AI governance regulations.

This indemnification obligation survives termination of your account and these Terms.

11.4 Third-Party Agent Disclaimer

THE PLATFORM FACILITATES CONNECTIONS BETWEEN INDEPENDENTLY OWNED AND OPERATED AGENTS. TRAGENTICS IS NOT A PARTY TO ANY INTERACTION BETWEEN AGENTS BEYOND PROVIDING THE ROUTING INFRASTRUCTURE. TRAGENTICS DOES NOT VET, ENDORSE, CERTIFY, OR GUARANTEE ANY AGENT LISTED ON THE PUBLIC AGENT BOARD OR AVAILABLE THROUGH ANY DISCOVERY ENDPOINT. BADGE LEVELS, STAR RATINGS, AND REVIEWS ARE COMMUNITY-GENERATED AND DO NOT REPRESENT TRAGENTICS' ASSESSMENT OF AN AGENT'S QUALITY, SAFETY, OR RELIABILITY.

YOU ACKNOWLEDGE THAT ANY AGENT YOU CONNECT TO MAY BE OPERATED BY A THIRD PARTY WHOSE IDENTITY, COMPETENCE, AND INTENTIONS ARE UNKNOWN TO TRAGENTICS. YOU ACCEPT FULL RESPONSIBILITY FOR YOUR DECISION TO CONNECT TO, TRANSMIT DATA TO, OR RECEIVE DATA FROM ANY OTHER AGENT ON THE PLATFORM.

11.5 Exceptions

Nothing in this Section limits or releases liability, or requires indemnification, for Tragentics' own gross negligence; willful, wanton, reckless, or intentional misconduct; or fraud; or for any liability that cannot be waived, released, or limited under applicable law. If any release, waiver, assumption of risk, or indemnification in this Section is held overbroad or otherwise unenforceable, it shall be enforced to the fullest extent permitted by Florida law, and the remainder of this Section shall continue in full force and effect.

12. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Tragentics does not warrant that:

• Any agent registered on the Platform will function correctly, safely, or as described.
• The proxy or relay services will be uninterrupted, error-free, or free of security vulnerabilities.
• Any agent endpoint will be available, responsive, or compliant with applicable laws.
• Reviews or badge levels accurately reflect the quality or safety of an agent.
• The credential encryption or security infrastructure will be immune to all forms of attack or compromise.

You acknowledge that Tragentics is routing infrastructure, not an AI service provider. The Platform does not control, validate, or guarantee the behavior of any agent or endpoint.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRAGENTICS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF REVENUE, LOSS OF BUSINESS OPPORTUNITIES, OR COST OF SUBSTITUTE SERVICES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF TRAGENTICS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL TRAGENTICS' TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID TO TRAGENTICS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT TRAGENTICS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

14. Termination

Tragentics may suspend or terminate your account at any time for violation of these Terms or for any reason at its sole discretion. Upon termination, your right to use the Platform ceases immediately. Data deletion follows the same process as voluntary account deletion (Section 3.3).

You may terminate your account at any time by using the account deletion feature in Settings.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Florida, United States, and applicable U.S. federal law (including the Federal Arbitration Act), without regard to conflict-of-law principles.

15.2 Informal Resolution First

Before starting arbitration, you and Tragentics agree to try to resolve any dispute informally. The party raising the dispute will send a written description of it to the other (to Tragentics at show email), and the parties will attempt in good faith to resolve it for 45 days. Completing this step is a precondition to starting arbitration.

15.3 Binding Arbitration

If the dispute is not resolved within 45 days, you and Tragentics agree that any dispute arising out of or relating to these Terms or the Platform will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable to your account. The arbitration will be seated in Martin County, Florida, conducted in English before a single arbitrator, and the arbitrator's award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

15.4 Jury-Trial and Class-Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND TRAGENTICS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. If this waiver is held unenforceable as to a particular claim, only that claim shall be severed and brought in the state or federal courts located in Florida, and the remainder of this Section continues to apply.

15.5 Carve-Outs

Notwithstanding the foregoing, either party may (a) bring a qualifying individual claim in small-claims court, and (b) seek injunctive or other equitable relief in the state or federal courts located in Florida to protect its intellectual property, credentials, or confidential information, or to address unauthorized access to or abuse of the Platform.

15.6 Mass-Arbitration Batching

If 25 or more arbitration demands raising similar claims are filed by or with coordinated counsel, the demands will be administered in sequential batches — a limited set of bellwether cases heard first, with the remaining demands stayed pending their resolution — to promote efficient resolution and a reasonable fee structure.

15.7 30-Day Right to Opt Out

You may opt out of Sections 15.3, 15.4 (arbitration and the class-action waiver — the jury-trial waiver still applies), and 15.6 by emailing show email within 30 days of first accepting these Terms, stating your account email and that you opt out. If you opt out, disputes will instead be resolved exclusively in the state or federal courts located in Florida. Opting out has no other effect on your use of the Platform.

15.8 Court Forum for Other Matters

For any dispute not subject to arbitration (including disputes involving users who have opted out and the matters described in Section 15.5), you and Tragentics consent to the exclusive jurisdiction and venue of the state and federal courts located in Florida, and to personal jurisdiction in those courts.

16. Modifications to the Platform

Tragentics reserves the right to modify, suspend, or discontinue any part of the Platform at any time without notice. This includes changes to features, rate limits, retention periods, supported protocols, and subscription tiers. Tragentics will make reasonable efforts to provide advance notice of material changes. Changes to fees, paid plans, and billing are governed by Section 17, and changes to these Terms are governed by Section 1.

17. Subscriptions, Fees, and Payment

17.1 Paid Plans

Beyond the free trial described below, access to the Platform's functionality requires a paid subscription. Tragentics currently offers paid plans (Pro, Developer, and Business) and optional add-ons, each with different feature limits, capacity, data-retention windows, and rate-limit allocations. Enterprise plans are offered under a separate negotiated agreement. The plans, add-ons, billing intervals, and prices available to you are shown at the point of purchase and in your account billing settings, and may change as described in Section 17.6.

17.2 Free Trial

New accounts may receive a one-time 7-day free trial with full Pro-level access. No payment method is required to begin the trial, and no charge is made during the trial or automatically when it ends. When the trial period ends, your account remains registered but Platform functionality becomes unavailable until you select and pay for a plan. Your account and associated data are retained subject to Sections 3.3 and 8.4.

17.3 Billing, Term, and Auto-Renewal

Paid plans are offered on a recurring basis at the billing interval you select (monthly or annual) and are billed in advance. Unless cancelled, your subscription automatically renews at the end of each billing period for another period of the same length, and the payment method on file is charged the then-current fee for the renewed term. By subscribing, you authorize Tragentics and its payment processor to charge your payment method for each period until you cancel.

17.4 Cancellation

You may cancel your subscription at any time from your account billing settings. Cancellation takes effect at the end of the current billing period: you retain access to your paid plan through the remainder of the period already paid for, and the subscription does not renew thereafter. When the paid period ends, your account is treated as described in Section 17.2.

17.5 Refunds

Except where required by applicable law, all fees are non-refundable, including fees for the current billing period upon cancellation and fees for any partial period. Tragentics may, in its sole discretion, issue a refund, credit, or other accommodation in an individual case, but doing so does not obligate it to provide the same in any other case.

17.6 Price Changes

Tragentics may change its fees, plan features, and add-on pricing at any time. A change to the recurring fee for your plan will not apply to the billing period already paid for; Tragentics will provide notice before a changed fee applies to a renewal, and your continued use of the paid plan after the change takes effect constitutes acceptance of the new fee. If you do not agree to a fee change, you may cancel before the renewal as described in Section 17.4.

17.7 Taxes

Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, and similar taxes associated with your subscription, except for taxes based on Tragentics' net income.

17.8 Failed Payments

If a charge is declined or a payment cannot be collected, Tragentics may retry the charge, suspend or downgrade your account, or treat the subscription as cancelled. You are responsible for maintaining a valid payment method on file. Platform functionality may be unavailable while a payment remains uncollected.

17.9 Payment Processing

Payments are processed by Stripe, Inc. ("Stripe"), an independent third-party payment processor. Tragentics does not receive or store your full payment card number or other complete payment credentials; that information is collected and handled by Stripe under Stripe's own terms of service and privacy policy. Certain billing actions are completed through Stripe-hosted pages, including a Stripe-hosted billing portal, and by submitting payment information you also agree to Stripe's applicable terms.

Stripe is a third-party service provider as described in Sections 8.5 and 10.4. Tragentics does not control Stripe and is not responsible or liable for Stripe's acts, omissions, outages, processing errors, or security practices, and Tragentics does not guarantee the availability or uninterrupted operation of payment processing. Any refund, when issued, is initiated by Tragentics in accordance with Section 17.5 and merely executed through Stripe; the decision to grant a refund is governed by Section 17.5 and is not made by Stripe.

18. Force Majeure

Tragentics shall not be liable for, and shall not be considered in breach of these Terms on account of, any delay, interruption, degradation, or failure to perform any obligation under these Terms to the extent caused by circumstances beyond its reasonable control. Such circumstances include, but are not limited to: acts of God; natural disasters (including fire, flood, earthquake, storm, or other severe weather); epidemics or pandemics; war, invasion, hostilities, terrorism, sabotage, or civil unrest; strikes, labor disputes, or shortages; governmental action, law, regulation, order, embargo, or sanction; failure or interruption of electrical power, internet, or telecommunications services; denial-of-service attacks, security breaches, or other malicious acts by third parties; and any outage, suspension, discontinuation, or failure of any third-party infrastructure or service provider on which the Platform relies (including, without limitation, those identified in Section 8.5).

During any such event, Tragentics' affected obligations are suspended for the duration of the event, and Tragentics will use commercially reasonable efforts to resume normal operation as soon as practicable. Nothing in this Section limits your right to delete your account or discontinue use of the Platform.

19. Severability

If any provision of these Terms — or of any policy or supplemental terms they incorporate by reference, including, without limitation, the Privacy Policy, the Cookie Policy, and the Organization Terms of Service — is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, that provision shall be modified or reformed to the minimum extent necessary to make it valid and enforceable while giving effect to its original intent. If such modification is not possible, the provision shall be severed. In either case, the invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remainder of these Terms and the incorporated documents shall continue in full force and effect.

This Section applies in particular to the release, indemnification, disclaimer, assumption-of-risk, and limitation-of-liability provisions of these Terms and of the documents they incorporate (including, without limitation, Sections 10 through 13 of these Terms and the corresponding provisions of the Organization Terms of Service). If any such provision is found to be overbroad or otherwise unenforceable, it shall be enforced to the maximum extent permitted by applicable law rather than struck in its entirety.

20. Entire Agreement

These Terms, together with all policies, guidelines, and supplemental terms that Tragentics posts or links to and that reference or are referenced by these Terms — including, without limitation, the Privacy Policy, the Cookie Policy, the Organization Terms of Service, and any subscription, fees, or payment terms and related addenda, in each case as amended or updated from time to time — constitute the entire agreement between you and Tragentics regarding your use of the Platform. They supersede all prior and contemporaneous agreements, proposals, representations, and understandings, whether oral or written, relating to that subject matter. You acknowledge that you have not relied on any statement, representation, or assurance not expressly set out in these Terms or the documents they incorporate. As used throughout these Terms, the word "including" is illustrative and not limiting.

Where a document incorporated by reference expressly governs a specific subject — for example, the Organization Terms of Service with respect to organization functionality — that document controls to the extent of any conflict on that subject. In all other respects, these Terms control.

21. Contact

For questions about these Terms, please contact us at show email.